Refund policy

Return Policy

At HomeEase Mart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return under the following conditions:

Return request must be made within 7 days of delivery.

Product must be unused, undamaged, and in original packaging with all tags intact.

Proof of purchase (Order ID or invoice) is required.

Certain items such as personal care products, innerwear, and clearance/sale items may not be eligible for return.

To request a return, contact us via:

Email: homeeasemart2026@gmail.com

WhatsApp/Call: 9961480437

Instagram DM: @homeease_mart

Please provide:

Order Number

Product details

Reason for return

Clear photos (if damaged/defective)

2. Damaged / Wrong Product

If you receive a damaged, defective, or wrong item:

Inform us within 48 hours of delivery.

Share clear photos or unboxing video as proof.

After verification, we will arrange a replacement or refund at no extra cost.

3. Refund Policy

Once the returned item is received and inspected:

You will be notified about approval or rejection.

Approved refunds will be processed within 5–7 business days.

Refund will be credited to the original payment method.

Shipping charges are non-refundable unless the mistake was from our side.

4. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order.

Orders already shipped cannot be cancelled.

5. Return Shipping

Customers are responsible for return shipping charges unless the product is damaged or incorrect.

We recommend using a trackable courier service.

6. Contact Us

For any questions regarding returns or refunds:

📧 homeeasemart2026@gmail.com

📞 9961480437

📷 Instagram: @homeease_mart

🌐 homeeasemart.online